engineering intelligent solutions

Extended service packages

Extended service packages

Lucy Electric recognises that our customers have differing requirements, so we have designed a customisable range of service packages to meet your organisation’s needs.

Our ongoing support is designed for reliability, value and quality. From a routine enquiry to an urgent response call, our support professionals react rapidly, responsibly and constructively, ensuring that you benefit from prompt and relevant expertise – by phone, by email, via remote log-in over the internet, or in person.

Our team resolves almost half of all issues online or by phone, but if the problem can’t be fixed remotely, then our trained engineers can promptly attend site to solve the problem.

Whether you require engineering visits 24 hours a day, 7 days a week, need to keep up to date with the latest software versions or need an annual health check, there is a package for you.

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